DEKOR® Return Policy
DEKOR® products are either Build Per Order or Ship From Stock, depending upon the product(s) ordered.
Build Per Order products normally require extensive powder coating (balusters, post caps, post lamps, panels). We powder coat recessed light housings in mass and are not considered build per order.
You have 24 hours after ordering to notify DEKOR® of cancellation or changes to the order prior to the order being processed and shipping.
Once an order has been processed and shipped, you must accept delivery of your purchase and then contact DEKOR® for a Return Material Authorization Number (RMA#).
To return a product, contact DEKOR® for a Return Authorization number. Write the Return Authorization number on the box large enough that it is clearly noticeable.
A 25% restocking fee is charged for Build Per Order returns. A nominal 10% restocking fee is charged for Ship From Stock returns to cover initial shipping and handling.
All returns must be in their original saleable condition with original packaging for a refund to be issued. An in-store credit will be issued for returns not in the same packaging.
The customer is responsible for shipping costs for returns.
No refund or credit will be issued for purchases over 60 days.