DEKOR® Return Policy

DEKOR® products are either Build Per Order or Ship From Stock, depending upon the product(s) ordered. 

Custom Build Per Order products are those that require modification to a standard design and are made for a specific customers requirements.

Because we ship orders quickly you have 24 hours after ordering to notify DEKOR® of cancellation or changes to the order prior to the order being processed and shipping.

Once an order has been processed and shipped, you must accept delivery of your purchase and then contact DEKOR® for a Return Material Authorization Number (RMA#).  Refusing a shipment only complicates a simple return process we have in place and prolongs your refund being issued. To return a product, contact DEKOR® for a Return Authorization number. Write the Return Authorization number on the box large enough that it is clearly noticeable for our receiving department where we can verify we have received the order and start the refund process.

A minimum 18% restocking fee and $5 handling fee is charged for Ship From Stock returns to cover only a small majority of the initial shipping, handling & potential re-packaging cost. The $5 handling fee may be waived if store credit is given instead of a refund.  In the case of a Custom Build Per Order, we charge a 45% restocking fee as the custom order is not a product that maybe easily resold.

All returns must be in their original salable condition with original packaging for a refund to be issued. An increased restocking fee may be charged for returns not in the original packaging or not in resalable condition.  The customer is responsible for return shipping costs.  A refund typically takes 7-10 days to process.

Shipping will be paid by DEKOR if the return was a result of an error by us. No refund or credit will be issued for purchases over 60 days from date of purchase.

RETURNS SHOULD BE SHIPPED TO:
DEKOR LIGHTING
2655 S. Santa Fe Unit 4-A,
Denver, CO 80223 USA