DEKOR® Shipping INformation
COVID-19 Shipping Alert: UPS has suspended their Service Guarantee for all shipments. While not very common, delays are possible with all levels of service, including Next Day Air, 2nd Day Air and 3 Day Select. In addition, USPS and FEDEX have both also been experiencing delays in their delivery times. Your shipment may not arrive in the time you expect it to. If you have any questions or concerns please contact us at 1-800-258-0344.
General Shipping Information
Orders ship out Monday – Friday, we do not ship orders over the weekend. UPS delivers Ground, 2nd Day Air & 3 Day Select orders Monday – Friday. In some service areas, Next Day Air Saturday Delivery is available. If you are in a rush or need a delivery by a specific time, please Contact Us.
Orders over $50 ship free to mainland US and Canada. This is for ground shipping only. Expedited shipping charges are quoted if you’d like to upgrade during checkout.
Where We Ship
We ship anywhere in the world. Our shipping calculator will show charges and options during checkout. Contact us if you have any questions.
How We Ship
Our preferred carrier is UPS and all orders ship UPS Ground unless otherwise specified. When you checkout you will see the expedited shipping methods available in your area.
- Light kits and transformers usually ship the next business day after you place your order.
- Other products typically ship within 5 business days
We enter all orders into our system the day that they are placed. We then begin processing your order. Orders placed on Saturdays, Sundays and Holidays are processed the next business day.
Once your order ships, you will receive a shipping confirmation email with the tracking number provided by the shipping carrier.
We process international orders within the same time frames that we use for domestic orders. Please keep in mind that international orders can have extended lead times due to longer transit times and the time taken to process the shipment through customs.