Warranty Policy
LIFETIME Warranty Effective January 1,2022
Eligibility
DEKOR® Lighting is pleased to extend this Warranty to YOU the original consumer/end user of the lighting product. This Warranty is valid for DEKOR® Lighting products used in standard residential applications and is not assignable or transferable. DEKOR® Lighting represents the product to be free from defects of material, and workmanship for a specific period of years outlined below, following the date of purchase.
DEKOR® Lighting does not cover costs of installation, removal or reinstallation. DEKOR®’s sole obligation is limited to a replacement of the nonfunctioning part, and DEKOR® Lighting shall have no further liability or obligation except as expressly stated herein. If a claim is made under this Warranty on a product that is no longer available, DEKOR® Lighting reserves the right to substitute a replacement with a similar product of equivalent quality and value at DEKOR®’s discretion. Warrantied items are considered single units and not as a packaging unit, i.e. lights/controllers/power sources/accessories as part of a kit/pack/bundle follow below stated warranty; entire kit/pack/bundle contents are not equal in warranty.
Lifetime Warranty
Lifetime Warranty only applies to lights manufactured by DEKOR® Lighting and is valid only when used with a DEKOR® power source; for standard application and use for which these products are intended. DEKOR®, has the sole option to, repair or replace any light used in an application where the product is intended for use for the LIFETIME from the original date of purchase.
Limited Warranty
DEKOR® lights used in a standard residential application with a non-DEKOR® power source will be warrantied for one year following the date of purchase.
DEKOR® power sources used in a standard residential application will be warrantied for three years following the date of purchase.
DEKOR® solar components used in a standard residential application will be warrantied for three years following the date of purchase.
DEKOR® controllers used in a standard residential application with a DEKOR® power source will be warrantied for three years following the date of purchase.
DEKOR® controllers used in a standard residential application with a NON-DEKOR® power source will be warrantied for one year following the date of purchase.
DEKOR® accessories are not covered under warranty.
L’Accents by DEKOR® Lighting warrants the light for the LIFETIME from the original date of purchase, and the faceplate for 90 days from the original date of purchase free of peeling, chipping, and discernable color fading.
Powder Coating Warranty 30 years.
Limitations/Exclusions on Warranty
Warranty applies only to non-functioning part, not the whole light fixture or system. Failure to follow any restrictions or warnings supplied with the product shall make the Warranty null and void and of no further effect. DEKOR® Lighting reserves the right to investigate any claim and to inspect the materials for which a claim is made. Proper installation is a condition to coverage under this warranty. The Consumer assumes all risk and liability associated with the construction or use of this product. Listed below are exclusions not covered but not limited to.
• Has not been installed in accordance with the DEKOR® Lighting installation guidelines and local building codes.
• Has been abused, placed under or subjected to abnormal residential-use conditions or has surface damage or surface punctures.
• Has been used, modified or otherwise treated in any manner other than as intended by DEKOR®’.
• Has been stored improperly prior to installation, or resulting in excess exposure to moisture or harsh environments.
• Product that has been disassembled, modified or repaired by anyone other than DEKOR®.
• Act of God, acts of war, or chemicals.
Claim process
To file a claim please go to dekorlighting.com and click on the contact us icon, or you can call our customer care team to help walk you through the claim process. All claims must be accompanied by a case # and proof of purchase when returned to DEKOR® for processing. Customer is responsible for shipping to DEKOR® Lighting. If the product is found to be in working order and not defective the customer will be responsible for shipping charges back to the owner. Warrantied items shipping back to the owner within the continental US and Canada will be paid by DEKOR®.
