Refund policy
DEKOR® Return Policy
DEKOR® wants our customers to be happy with their purchase. However, we know plans change, or sometimes you purchase too much. We have done our best to provide you with a simple process to return your products should you not be happy with your purchase.
DEKOR® products are either Custom or Stock, depending upon the product(s) ordered.
- **Custom products** are those that require modification to a standard design and are made for a specific customer’s requirement.
- Custom Length Ropes are non-returnable and non-refundable.
- Custom product sales are final. Clearance or Blowout product sales are final. L’Accents by DEKOR® Lighting sales are final. Product is non-returnable.
- **Stock products** are those that are listed on our website for purchase and do not require any modifications.
- A customer has 24 hours to inspect and report to DEKOR® if their order sustained damage or any loss of shipment.
- A customer has 7 days to inspect and report to DEKOR® if order was incorrectly shipped. If it is determined there was an error, please contact us within a 7-day period to replace or reship incorrect item hassle free, and free of charge.
A customer has 30 days from the date of purchase to request a Return Merchandise Authorization (RMA) for returns due to over-ordering, change of plans, or product preference. Returned merchandise must be shipped within 14 days of RMA issuance or the RMA will be void.
Even exchanges are not subject to a restocking fee. Customers are responsible for shipping costs both to and from DEKOR®.
All returns are subject to a restocking fee of 12% or $20, whichever is greater. The restocking fee may increase based on the condition of the product upon receipt and inspection by DEKOR®.
To report damage or a shipping error, we require images of the packaging and product; it is highly recommended NOT to dispose of anything until your return has been approved.
To return a product, contact DEKOR® for a Return Authorization number and write this Return Authorization number on the box large enough that it is clearly noticeable. Product will not be accepted if there is no RMA issued. The customer is responsible for return shipping costs. Returned product must be in original condition. This means that when the returned item(s) is placed next to a new like item there is no obvious difference, including in its original packaging.
Dealer and PRO account refunds will be placed on their account for future use. No refunds will be issued less than $10, but can be placed on account for credit for future purchases.
**RETURNS SHOULD BE SHIPPED TO:**
DEKOR® LIGHTING – RMA #
2655 S. Santa Fe Drive Unit 4-A,
Denver, CO 80223 USA
